The Long Tall Texans Official Web Site

Delivery & Returns Information

DELIVERY TIMES

Most items are kept in stock and will be despatched within a few days of your order. We will let you know if there will any delay, so make sure you leave a valid phone number and email address.

UK orders are sent Royal Mail Recorded Signed For, and overseas are sent Airmail.

DELIVERY COSTS

Please select the area you want delivery to from your shopping basket, and delivery costs will automatically be calculated depending on where your order is to be delivered to.

RETURNS/CANCELLATION

Should you wish to cancel your order for whatever reason, you can do so within 7 days of receiving the goods*. The customer will be entitled to a full refund as specified in The Consumer Protection (Distance Selling) Regulations 2000.

Please inform us via email before you return goods, stating the reason for the return.

Please securely wrap the goods and send the package with a copy of the original receipt. We will not be able to refund/replace goods if they fail to reach us.

We cannot accept responsibility for goods lost in the post or non-delivered items. Postage costs for returns are at the customers own expense. This does not affect your statutory rights as a consumer under English law. 

TAXES

Where applicable, all prices for goods quoted on this website are inclusive of tax. For customers outside of the UK an import duty may be levied to your purchase once it has reached the destination country. Because these levies are set locally we cannot guide you on the exact amounts.